Frequently Asked Questions. Our Quick Reference Guide.
We value your time. We’ve tried to make your Milkbarn experience as simple and effortless as possible by compiling some of our frequently asked questions and answers.
If you didn’t find what you were looking for or perhaps you just need some additional information or clarification, please reach out to our Customer Care.
Orders + Shipping FAQs
No matter the number of items purchased, all orders of $75 or more receive free shipping.
If you do not meet the minimum for free shipping, we provide a fixed rate via UPS. No matter the location, our fixed rate is $7.95.
We accept Paypal, as well as all major credit cards which include Visa, MasterCard, and American Express.
From the time we receive your order, we’ll strive to complete everything within 24-48 hours (Monday through Friday). Often times we will be able to process your order the same day. You will receive an email confirming your order has been placed. You will receive another email once your order has been completed and is on its way.
We package and ship your treasures from our warehouse in Petersburg, Tennessee.
We trust you will be completely satisfied with your purchase. If for any reason you’re not, we accept returns within 30 days of the delivery date. Any product must be new, unworn and unwashed with all original tags and packaging. A full refund less the cost of shipping will be issued to the original form of payment once the item has been received.
For additional information, please see our Return Page.
Sizing + Care FAQs
We know our little ones grow at their own pace and a general size may vary from one designer to another. We tried to minimize as much guesswork by providing our sizing reference chart.
If your measurements fall somewhere between two different sizes, we recommend selecting the larger of the sizes.
Except for our Zipper Pajamas, we size our pieces generously, allowing for room to grow. We design our Zipper Pajamas to be snug fitting and you can read more about our Zipper Pajamas with the next question.
At Milkbarn, we place a high value on our child's safety, well-being and comfort. We choose to make snug fitting sleepwear instead of treating our fabrics with potentially harmful and irritating chemicals.
For reference, the Consumer Product Safety Commission (CPSC) requires children's sleepwear above 9 months and up to size 14 either be flame resistant or be "snug fitting" as defined by their specified dimensions. Our organic cotton and our rayon from bamboo are not naturally flame resistant. Based on the CPSC standards our fabrics can either be treated with a chemical flame retardant or worn "snug fitting." Our choice was easy. We create snug fitting pajamas and protect our little ones from potentially harmful and irritating chemicals.
We try to keep our care process as simple as possible. For our organic cotton and for our rayon from bamboo, wash in cold water and do not use bleach. If using a washing machine, choose a gentle wash cycle setting. If hand washing, rinse well to prevent any build-up from detergent.
If using a dryer, choose the lowest and coolest dryer setting. If naturally drying, use a drying rack laying each piece flat or hang dry each piece.
To remove any wrinkles, we recommend a light steaming or a light temperature iron.
All of our fabrics are pre-washed to minimize shrinking. Each finished piece goes through an additional softening wash.
The fibres in our rayon from bamboo naturally condense when wet. After washing, you’ll notice the fabric may seem a little rough and stiff. These characteristics are normal and part of the natural qualities of rayon from bamboo. Rest assured, the fabric will expand to nearly its original size and the gentle softness will return once dry.
You may use a dryer on the lowest heat or you may use a drying rack laying each piece flat. Contrary to what you may think, using a dryer will not shrink the fabric. Again, as our rayon from bamboo dries, the fabric expands. To assist in removing any wrinkles and to help expand the fabric back to its original size, a light temperature iron or light steaming may be used.
Textiles + Designs + Prints FAQs
In all of our organic pieces, we use only Global Organic Textiles Standard (GOTS) certified organic cotton. GOTS represents the worldwide leading textile processing standard for organic fibres, including environmental and social conditions. Among the many requirements, this certification ensures transparency along the production process and guarantees our organic cotton contains no GMOs, pesticides or toxins.
We wrap our little ones in the highest quality organic cotton available sourced in the most ethical and sustainable ways.
We use eco-friendly, low impact fibre reactive dyes for all our textile printing. Our fibre reactive dyes do not contain heavy metals, do not need mordants, and do not contain known toxic substances.
Each January and June we release a new Milkbarn collection which include our new prints and latest designs.